Care Quality Assurance Program

To submit a complaint, report a concern, or provide any feedback please submit an an the following information in write to CareQuality@lukasbh.org : 

• The patient's first and last name

• The patient's date of birth

• Names of all involved parties including patient family and LBH staff

• Date of incident

• Approximate time of incident 

• Detailed description of the incident

Patients should expect to receive a notice of investigation within 2-3 business days. During the investigation, our staff may reach out to the patient as well as any other parties involved. Upon completion of the investigation, our team will compile a final report and provide a summary to the filer of the inquiry which shall include a summary of the complaint, pertinent information obtained within the investigation, and investigation findings, and any corrective actions that resulted from the investigation.